Sales Development Representative

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. 

We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. 

Job Overview 

We are looking for a Sales Development Representative to act as the liaison between our Account Executive Team and our customers. Your role will be to contact current Rightworks hosting customers to schedule Quarterly Business Reviews with the Account Executive Team, while also managing the inbound call queue to direct incoming calls accordingly. To be successful in this role, you should have previous experience reaching out to current clients to schedule follow-up meetings with a Sales Team.   

Experience fielding inbound calls through a call queue is also a plus.  You will use your communication skills to cultivate strong relationships with our customers, from first contact until setting an appointment with their Account Executive. Ultimately, you will boost sales and contribute to our long-term business growth. 

This is a hybrid position, with the potential for up to 3 days per week in our Nashua, NH headquarters depending on location.   

Responsibilities 

• Contact clients through cold calls and emails to schedule Quarterly Business Reviews with their Account Executive 

• Manage an inbound call queue – directing calls accordingly, answering simple product and support questions, presenting Rightworks in a professional manner 

• Identify client needs and suggest appropriate products/services 

• Build long-term trusting relationships with clients 

• Proactively seek new business opportunities in the market 

• Report to the Sales Manager on (weekly/monthly/quarterly) sales results 

• Stay up to date with new products/services and new pricing/payment plans 

Requirements  

• Associates degree required, Bachelor’s degree preferred in Business Management, Business Administration or a related field 

• 6 month to 1 year experience in a sales capacity  

• Proven work experience as a Sales Development Representative/Customer Service Representative 

• Hands-on experience with multiple sales techniques (including cold calls) 

• Track record of achieving quotas/metrics 

• Experience with CRM software (e.g. Salesforce) 

• Experience with cadence software (e.g. SalesLoft) 

Eligibility Requirements 

• This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.  

• Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.  

• Relocation will not be offered for this position. 

Benefits 

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a Flexible PTO option, and with numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer! 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer. 

I acknowledge the receipt of a copy of my job description and confirm that I have reviewed and understand the duties, responsibilities, and expectations outlined. 

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